🛡️ Privacy Policy

Last updated: October 2025

1. Who we are

The website www.bioselvans.com is operated by BioSelvans,
located at 11 rue de l’Académie, 67000 Strasbourg, France.

Data Controller:
BioSelvans
📧 info@bioselvans.com
📞 +33 6 20 30 21 33

2. Personal data we collect

We only collect information that is necessary for the proper functioning of our website and to manage your orders:

Contact form: name, email address, and message.
Customer account / orders: name, surname, postal address, email address, phone number, and order history.
Cookies and analytics: Google Analytics.
Website security: Google reCAPTCHA (to prevent spam and abusive use).

We do not collect any sensitive data (e.g., health, political opinions, religion, etc.).

3. Purpose of data collection

Your personal data is collected and processed for the following purposes:

To process and ship your orders;
To communicate with you regarding your orders or requests;
To respond to contact form inquiries;
To improve website performance and user experience;
To ensure security and protection of the site (reCAPTCHA).

4. Data sharing

We only share your personal data with:

Our logistics partner, to prepare and deliver your orders (postal address only).
Our technical service providers (hosting, analytics, payment systems) when necessary for the website’s operation.

Your personal data is never sold or shared with third parties for commercial purposes.

5. Hosting and data security

Our website is hosted by a service provider compliant with GDPR requirements.
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

Online payments (if applicable) are processed through secure protocols (HTTPS, SSL/TLS).

6. Data retention periods

Contact form submissions: up to 3 years after the last interaction.
Customer accounts and order data: 5 years (legal and accounting obligations).
Analytics cookies (Google Analytics): up to 13 months.
Security-related data (reCAPTCHA, logs): a few months as technically required.

7. Your rights

Under the GDPR, you have the following rights regarding your personal data:

Right of access – obtain a copy of your personal data;
Right to rectification – correct inaccurate or incomplete data;
Right to erasure – request deletion of your data (“right to be forgotten”);
Right to object or restrict processing;
Right to data portability – receive your data in a structured, commonly used format.

To exercise your rights, please contact us at:
📧 info@bioselvans.com

We will respond within one month.
If you believe your rights are not being respected, you can lodge a complaint with the CNIL (www.cnil.fr) or your local data protection authority.

8. Cookies and tracking tools

We use cookies to:

Measure website traffic and usage (Google Analytics);
Protect contact forms (Google reCAPTCHA);
Enhance browsing experience (preferences, shopping cart, language, etc.).

When you first visit our site, a banner allows you to accept or refuse the use of cookies.
You can change your preferences at any time through your browser settings.

9. Data transfers outside the EU

Some tools such as Google Analytics or reCAPTCHA may involve data transfers to the United States.
These transfers are carried out in compliance with GDPR standards (adequate safeguards, standard contractual clauses, or equivalent).

10. Updates to this policy

This privacy policy may be updated at any time to reflect legal or technical changes.
The date of the latest update is shown at the top of this page.

11. Contact

For any questions about your personal data or this policy, please contact us at:
📧 info@bioselvans.com
📍 BioSelvans – 11 rue de l’Académie, 67000 Strasbourg, France